Organizational Behavior and Human Resources in Healthcare (HCM 502)

This course focuses on the application of theory to develop the knowledge and skills needed to effectively manage individuals and groups in health care organizations.  Topics include human behavior, human resource management and labor relation policies. This course serves as an introduction to organizational behavior and human resource management in healthcare, examining organizational theory, change, and leadership. Students will learn the processes and practices involved in these areas: management of individuals and teams, change and conflict management, human resource strategy, human resources and workforce management, training and development, performance appraisals, compensation, retention, and human resource systems effectiveness.

1.      Describe theories and practices of management that help in identifying conflict & change management, organizational culture and dynamics

2.      Recognize key challenges for healthcare settings with regard to organizational improvement, development, and leadership.

3.      Assess performance management system implementation and its effect on quality of healthcare

4.      Analyze the role of developing & training employees and and how maximizing human resources skills in oreder to promote organizational effectiveness

5.      Evaluate the applications, risks, and benefits of performance management systems in healthcare organizations.

2.      Aguinis, H. (2019). Performance management (4th ed.). Chicago Business Press. ISBN: 9780998814087.

2.      List Recommended Textbooks and Reference Material (Journals, Reports, etc)

3.       List Electronic Materials (eg. Web Sites, Social Media, Blackboard, etc.)The course is delivered via Blackboard. The live classes are delivered via Blackboard Collaboration.

4.      Other learning material such as computer-based programs/CD, professional standards or regulations and software.