Quality and Patient Safety (HCM 520)

Public Health Department Health Sciences College
  HCM520 Course Code: Quality and Patient Safety Course Name
3 hours Contact Hours 3 credit Hours Credit Hours
  English   Arabic Teaching Language
HCM 500 Prerequisite Level 3 Course Level
Course Description:

This course is an in-depth examination of the relationships between healthcare quality and organizational performance. Students are introduced to quality improvement and patient safety theories, models, methods and tools that have an application on addressing the challenge of improving the quality and safety of the healthcare system.

Course learning outcomes:

1. Describe major principles and concepts used in defining and measuring quality.

2. Define quality improvement, risk management, patient safety initiatives conducted at varied environmental and structural levels within healthcare systems.

3. Illustrating statistical methods and tools used in quality measurement and improvement, including usage of flowcharts, cause-effect diagrams, pareto charts, run charts, etc.

4. Analyze foundational theories, accreditation standards, principles and processes of quality improvement and patient safety as they relate to healthcare and regulatory requirements.

5. Evaluate quality improvement models and methodologies to address various challenges in healthcare with emphasis on improving quality of healthcare and patient safety.


Major Course Topics:


1.      Healthcare Quality and the Patient
2.      Human Factors and Teamwork in Healthcare Quality and Improvement
3.      Measuring Quality: Statistical Tools, Qualitative and Quantitative Measures
4.      The Role of Leadership in Managing and Implementing Quality Initiatives
5.      Quality Improvement: Research and Consumer Satisfaction
6.      Implementing Quality as the Core Organizational Strategy
7.      Patient Safety & Outcomes: Healthcare Errors
8.      Creating a Culture of Safety
9.      Information Technology and Healthcare Quality
10.  Quality improvement trends in healthcare
11.  Accreditation: Impact on Quality
12.  Investigate the Concepts of Healthcare Quality
13.  Planning a quality improvement project
14.  Reducing hospital re-admission
  Assignments   Quizzes   Mid-Term Exams Grading:
   Lab Work   Project   Final Exam
-Ransom, E.R., Joshi, M.S., Nash, D.B., & Ransom, S.B. (Eds.) (2019). The Healthcare Quality Book: Vision, Strategy, and Tools. Health Administration Press (4th ed). ISBN: 9781640550537

– Panesar, S., Carson-Stevens, A., Salvilla, S., & Sheikh, A. (Eds.) (2014). John Wiley & Sons, Ltd. (1st ed). ISBN: 9781118361368

Text Book:
Youngberg, B. J. (2011). Principles of Risk Management and Patient Safety. Sudbury, MA: Jones & Bartlett Learning. ISBN-13: 9780763774059 Reference Book (s):

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