SEU Decision Making and Problem Solving ( MGT312 )



College of Administrative & Financial







Course Name

Decision Making

and Problem Solving


Course Code:



Credit Hours 3 Credit Hours Contact Hours 3
Language Arabic   English



College Req.


§ Dep. Req.


Dep. Spec

Level Level 5 Prerequisite MGT 101
 Course Description:

 This course focuses on the development of individual and team decision-making and problem solving skills. Real world domestic and global issues will be analyzed, diagnosed, and evaluated through the application of a variety of quantitative and qualitative tools and techniques used to

arrive at effective decisions and solutions.

 Course Learning Outcomes:

1.        Demonstrate a solid understanding of decision making process for complex issues pertaining to business environment both internally and externally. (1.2)

2.        Apply and analyze various concepts of problem solving in diverse contexts and business

situations. (1.5 & 2.2)


3.       Explain critical thinking and cognitive psychology as it pertains to analyze and synthesize information for problem solving and decision making. (2.7)

4.       Identify and analyze different perspectives on understanding problems for different situations. (3.1)

5.       Utilize different decision making tools to enhance problem solving and decision making approaches. (4.3)

6.       Analyze aspects of creativity as they pertain to problem solving and decision making in all manners and circumstances. (2.3)

7.       Identify the impact of cultures and cultural diversity on Decision Making ability. (1.9)

8.       Identify the complexity of business problems and employ appropriate analytical business models to break down complex issues. (2.9)

9.       Identify ethical issues and dilemmas that businesses often face and employ ethical standards in all manners and circumstances. (1.4 & 3.3)

10.   Develop numerical skills required for quantitative decisions in complex situations. (4.1)

11.   Demonstrate effective leadership skills and teamwork capacity for efficient decision making as either team member or a team leader. (3.4 & 3.5)

12.   Recognize decision tools to take and defend decisions objectively. (2.4)

13.   Create a Decision Making and Problem Solving worksheet document. (4.5)

14.   Utilize technological tools and graphics as an aid to give visual display to decision making data. (4.6)

15.   Identify organized alternatives and select among possible alternative to evaluate business options. (2.10)

16.   Demonstrate understanding of working with the problem owners and other stakeholders. (1.7)


 Course Major Topics:

1.        Problem Solving: Understanding, Analyzing and Working with Problem Stakeholders

2.        Problem Solving: Effective Statements, Causes, Risks and Traps

3.        Process of problem solving: Gathering and Analyzing, Developing Alternatives and Evaluating Options

4.        Problems’ solutions: Implementing, monitoring, and ethical issues

5.        Critical thinking: Understanding, and using credible arguments

6.        Exploring Weaknesses in an Argument and Inductive Reasoning Fallacies and becoming a critical thinker.

7.          Group Decision Making: Understanding and using Divergent Thinking

8.        Using convergent thinking for reaching closure.

9.        Group problem solving and Building Sustainable Agreements

10.     Avoiding Common Group Traps and: Working with Large Groups

11.     Understanding Decision Support Systems and Modelling.

12.     Working with Formulas and Functions and Weighing Factors

13.     Creating Decision Trees and Using Graphics to Display Data –

 Learning Resources

·         Textbook

Jeff Butterfield: Problem-Solving and Decision Making: Illustrated Course Guides, Cengage Learning; 2nd edition (May 24, 2012), ISBN-13: 978-1133187578.


Course works (assignments, quizzes, projects, case studies, board discussion):             25%

Midterm exam                                                                                                                                25%

Final Exam                                                                                                                                      50%

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