SEU Quality Management ( MGT424 )



College of Administrative & Financial










Course Name Course Code: MGT424
Credit Hours 3 Credit Hours Contact Hours 3
Language Arabic   English
Track College Req. Dep. Req. Concentration
Level Levels 6 , 7 , 8 Prerequisite MGT101
 Course Description:

 This course provides students with understanding and knowledge of the philosophies and methods used to improve effectiveness and efficiency of organizational processes. Quality concepts from Juran and Deming will be discussed along with more current quality concepts such as six-sigma, black-belt quality associates, and total quality management (TQM). In addition, issues applying quality concepts to global companies will be explained.

 Course Learning Outcomes:

 1.        Develop an appreciation of quality management theory, principles, and practices. (LO: 1.1 & 1.2).

2.        Identify and meet the needs of internal / external customers. (LO: 1.6 & 1.7)


3. Implement quality improvement efforts using teams for organizational assessment and quality audits.

4.   (LO: 2.1 & 2.4).

5.       Use quality improvement tools and practices for continuous improvement. (LO: 3.5 & 3.8).

6.       Develop strategies for organizational change and transformation. (LO: 4.5 & 4.6)

7.       Identify and develop the elements of quality in the management process. (LO: 3.2 & 3.7).

8.       Implement a system for the importance of standardization and quality standards (LO: 2.5 & 2.9).

9.       Identify and resolve the Manufacturing / Procurement related quality issues (LO: 1.6 & 1.7).

10.   Develop analytical skills of identifying pitfalls, or quality concerns through assimilated and strategic planning. (LO: 1.1)

11.   Implement the business-integrated quality systems through process control (LO: 2.7 &


 Course Major Topics:

 1.        Business-integrated quality systems

2.        The quality function and its approaches

3.        Customer-focused organizations

4.        Integrated and strategic planning

5.        Understanding customer expectations and needs

6.        Benchmarking

7.        Organizational assessment

8.        Process control

9.        Quantifying process variation

10.     Quality audits


11.         Continuous improvement

12.         Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches

13.         Resource requirements to manage the quality function

 Learning Resources

 ·         Textbook

Thomas Pyzdek & Paul Keller: The Handbook for Quality Management, Second Edition: A

Complete Guide to Operational Excellence, McGraw-Hill Professional; 2 edition (December 18, 2012). ISBN-13: 978-0071799249


 Course works (assignments, quizzes, projects, case studies, board discussion):             25%

Midterm exam                                                                                                                                25%

Final Exam                                                                                                                                      50%

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